Shipping Policy & Return Guidelines

📦 Shipping & Return Policy – Smartly UK

At Smartly UK, we’re committed to delivering your order quickly and reliably across the United Kingdom.

🚚 Shipping Coverage
We currently deliver within the UK only.

⏱ Processing & Delivery Times
We process and dispatch all orders the same day if placed before 2:00 PM (Monday–Saturday).
Standard delivery via Evri takes 2–3 working days across the UK.

💰 Shipping Costs
Free delivery is available on all orders across the UK.

📦 Couriers
We partner with Evri, a trusted UK courier, to ensure safe and timely delivery of your order.

🔄 Delays
While we strive to meet delivery timelines, occasional delays may occur due to factors outside our control (e.g., courier delays, strikes, weather conditions).
We are not liable for such delays but will always assist you if issues arise.

🔁 Returns & Refunds
Your satisfaction is our priority. If you're not happy with your purchase, we’re here to help.

  • Return Window: You may request a return within 14 days of receiving your item.

  • Eligibility: Items must be unused, in original packaging, and in resalable condition.

  • Return Shipping: Customers are responsible for return shipping unless the item is faulty or incorrect.

  • Refunds: Once we receive and inspect your returned item, we’ll process your refund within 3–5 business days to your original payment method.

📩 Need Help?
For questions about your order, shipping, or returns, please contact us at: 

✉️ Email: support@smartlyuk.com